Come master customer service with us!

Customer Service builds trust between you and your customers by representing your brand image, strong values, and belief in your mission. It improves public persona and promotes loyalty while building and reinforcing brand awareness. Existing customers are more likely to buy from you than new customers, and happy customers refer others, while unhappy customers will make sure to denounce you. Word-of-mouth is the best kind of advertising that money can’t buy.

Customer retention is far less expensive than customer acquisition, and most customers are willing to pay more for a better experience. Customer service employees can offer important insights about customer experiences, while great service opens doors for new partnerships and opportunities.

It elongates the life of any business. Without customers, you have no business at all. Serve them and they’ll stick around. And so will your company.

Come interact with Fallon Ray to learn the art and science of customer service, and how to nail it elegantly and easily.

Seminar free to the public!

Advanced registration is required.

If you have questions or require additional information, please contact the Washington County Chamber of Commerce at 276-628-8141 or the Virginia Highlands Small Business Incubator at 276-492-2062.